If for any reason you are unsatisfied with your purchase, contact your Sales Associate within 3 calendar days to request a refund. Refunds will be given back to you in the same form as your original payment. SPECIAL ORDERS CAN NOT BE RETURNED OR CANCELED. You may also be issued a store credit in lieu of a refund at management discretion. Any questions about this policy should be directed to your Sales Associate.
You will be allowed a 30 night in home sleep trial of your new mattress with the purchase of the Mattress cover. If after 30 nights your mattress does not suit your comfort, please contact your Sales Associate to arrange an exchange. Please remember that your body must adjust to your new mattress and this may take up to 3 weeks. NO refunds, EXCHANGE ONLY.
We do offer free basic delivery. White-glove service is available for $49 and includes setup and removal of old furniture. White-glove service is offered at no charge on mattress purchases only. You may also pick up your purchase if you wish. However, Massey's cannot be held responsible for any damages during your transport of the merchandise.
Financing is available during promotional periods. Promotional financing is subject to credit approval, and some restrictions may apply. The loan terms may vary dependent upon the promotion. Qualified buyers who choose to finance may not be eligible for discount or other special pricing.