Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (315) 788-6790 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

If for any reason you are unsatisfied with your purchase, contact your Sales Associate within 3 calendar days to request a refund. Refunds will be given back to you in the same form as your original payment. SPECIAL ORDERS CAN NOT BE RETURNED OR CANCELED. You may also be issued a store credit in lieu of a refund at management discretion. Any questions about this policy should be directed to your Sales Associate.
30 night trial
Mattress Exchange
You will be allowed a 30 night in home sleep trial of your new mattress with the purchase of the Mattress cover. If after 30 nights your mattress does not suit your comfort, please contact your Sales Associate to arrange an exchange. Please remember that your body must adjust to your new mattress and this may take up to 3 weeks. NO refunds, EXCHANGE ONLY.
delivery and removal
We do offer free basic delivery. White-glove service is available for $49 and includes setup and removal of old furniture. White-glove service is offered at no charge on mattress purchases only. You may also pick up your purchase if you wish. However, Massey's cannot be held responsible for any damages during your transport of the merchandise.

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financing available
Financing is available during promotional periods. Promotional financing is subject to credit approval, and some restrictions may apply. The loan terms may vary dependent upon the promotion. Qualified buyers who choose to finance may not be eligible for discount or other special pricing.

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